Coronavirus (COVID-19): All PureGym Clubs Temporarily Closed

At PureGym we remain committed to doing everything we can to continue supporting our members, colleagues and self-employed personal trainers during these challenging times. 

Following Government instruction, we have closed our gyms temporarily.

You won't pay while your gym is closed

We have automatically stopped your payments so there is nothing for you to do. When your gym is back open, we will credit your first payment by any outstanding amount from your current monthly subscription.

At PureGym, the health and safety of our members, colleagues and self-employed personal trainers is our no.1 priority. While the closure of your club is a difficult situation for us all, we will continue to do everything we can to help our members. While we are closed, we will work hard to ensure your club is clean, safe, and ready for your return. We are looking forward to welcoming you back.

support during the closure

We’re still here to help our members. That’s why next week we will be bringing you PureGym Home; an exciting range of workouts, on-demand classes, and ideas for nutrition and wellbeing through our app. Look out for more details next week.

In the meantime, the following resources are available to help you keep active:

• Classes & workouts on our app Download our app for no-equipment home workouts and on-demand classes
• Tips on fitness, health and nutrition Check out our blog for tips on fitness, nutrition and how to deal with the changes we are all currently facing to our lifestyles
• Support on our social channels Follow us on Instagram for daily support and workout ideas from the whole PureGym community.

We would like to thank each and every one of our members for your support and we look forward to welcoming you back in our gyms soon.

FAQs

• How do I freeze my membership?

  We have automatically stopped your payments so there is nothing for you to do. When your gym is back open, we will credit your first payment by any outstanding amount from your current monthly subscription.

  Freezing your membership doesn't mean freezing your fitness goals though - you can access free home workouts on our app, blog and social channels to help keep yourself fit and healthy during this time.

• Are gyms open and operating as normal?

  No - all our gyms are temporarily closed. We'll be back open as soon as the government lets us know it's safe to do so.

• When will my gym reopen?

  The length of this closure depends on the nature of the Coronavirus outbreak in the UK, and we will only reopen when it's safe to do so for our members, colleagues and self-employed personal trainers. We will confirm with you via email when your gym has reopened.

• Will I be charged during this closure?

  No. We have automatically stopped your payments so there is nothing for you to do. When your gym is back open, we will credit your first payment by any outstanding amount from your current monthly subscription.

  We will confirm with you via email when the gym is ready to open and you can access the club again.

• I have booked PT sessions - what should I do?

  Please get in touch with your self-employed personal trainer directly. Lots of PTs are offering remote / virtual sessions during this time, so your sessions may still be able to go ahead.

• How do I cancel my membership?

  There is no need for you to cancel your membership - we have automatically stopped your payments so there is nothing for you to do. When your gym is back open, we will credit your first payment by any outstanding amount from your current monthly subscription.

  If you still wish to cancel your Direct Debit membership, all you have to do is cancel your Direct Debit with your bank at least four working days before your next payment. However, please bear in mind you may be charged a joining fee if you want to rejoin the gym.

  For any member on a fixed term membership, we will extend the length of your membership by the amount we are closed.

• Can I book classes?

  No. Whilst the gyms are closed no classes will run and the class timetable is suspended. The class timetable will be reopened when your gym reopens and we'll contact you when classes are ready to be booked again. 

• Can I have a refund?

  We have automatically stopped your payments so there is nothing for you to do. When your gym is back open, we will credit your first payment by any outstanding amount from your current monthly subscription.